FAQ & Site Info
Terms of ServiceCompany Policies
Dessert.Net Cafe aims to offer you one of the most delicious shopping experiences you've ever had. We genuinely value our customers and we are committed to serving you quality products and exceptional customer service.
Even with all the steps we take to protect your item, damages can still occur. If the package looks like it may have incurred damage during shipping, and the postal carrier is still there, notify them on the spot. If possible, take a picture of the damaged box/item and email the photo to us at: CustomerService_DessertNetCafe@yahoo.com. We will immediately place the Damaged Item Claim with the Post Office for you. There is no need to return the item to us.
If it appears that your item arrived damaged due to inadequate packaging, you may opt to:
•Receive a full refund
•Have your order replaced
•Receive a Customer credit applied to your account
OUR SHIPPING POLICY
Because we want you to fully enjoy our desserts, we must ship either Priority Mail (2-3days) or Next Day Air, for them to arrive to you full flavored and fresh.
Due to the perishable nature of our products, we do not allow our packages to be in transit over Sundays and Holidays. Orders are shipped across the country on Monday, Tuesday and Wednesday. West Coast customers (in PST zone) can ship on Thursdays. We do not ship cakes, pies, cupcakes and frostings on THURSDAY, FRIDAY or SATURDAY via Priority Mail.
Depending on your needs you may have your order RUSH shipped or Overnight AIR/Express Mail shipped. To RUSH an order means that your order is "processed" the same day and shipped out the following morning. However, a RUSH order will still travel via Priority Mail unless Overnight Air/Express Mail is selected during checkout.
An Overnight AIR/Express Mail order may be processed during our normal turnaround time of 2-3 days however, it will only "travel" 1-day, by AIR.
All other desserts are more durable and able withstand weekend/holiday travel and ships everyday of the week. If your order is a combination of delicate items and durable items, your order will ship according to the delicate items schedule above.
Cakes, Pies, Cupcakes and Frosting traveling Next Day Air Express, ship Monday through Friday considering they will arrive the next day.
Always let us know when you have a certain day that you need your dessert to arrive. Post messages, greetings, or special arrival date in the ’comments’ box during checkout.
To view our Custom Packaging process, click here.
Under no circumstances do we sell, lease or share your email, address, phone number or other confidential information. You may receive a promotional email from us, at which time you may opt out